Return Policy

30-Day Money Back Guarantee

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.

Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 805-495-5464. Please retain all packing materials unless instructed otherwise by THE GOLD STORE. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. THE GOLD STORE will not be responsible for lost or damaged returned shipments.

Single Jewelry Items $500 or Less:

Individual items of $500* or less being returned for refund can be set up online in just 4 simple steps. Request a Return Merchandise Authorization code and if you'd like, use our convenient pre-paid FedEx Ground® return shipping label for only $7.00 (deducted from your refund). It's that easy!

*Online Returns do not apply to the following items:

·International returns.

·Non-USD currencies.

·Item(s) shipped over 30 days ago.

·Individual purchases over $500.

·Exchanges, repairs, or resizing.

·Items that became damaged or defective after delivery.

·Engraved items (rings excluded).

Non-Refundable Items

Engraved jewelry items other than rings may not be returned. All engraved rings may be returned for credit, however engraving fees are non-refundable. The removal of THE GOLD STORE engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a THE GOLD STORE return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

International Returns

Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). THE GOLD STORE reserves the right to charge your credit card for any fees we incur at time of package receipt.

For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.


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